Legal Information

It makes good sense to treat our customers honestly and fairly, that´s why we thought it important to outline your rights as a customer when you shop with us. Your statutory rights are not affected.

As any business offering good and/or services, in exchange for money, we are governed to meet legal requirements regarding your rights. There are many laws protect you, the customer, from being treated unfairly. Legally you are unable to knowing or unknowingly give away your rights to this protection, as we are not able to take these rights from you. These rights are called "Statutory Rights".

Your rights and our obligations are quite detailed and specifying them all could be confusing (not to mention time consuming to read), for this reason the below text is by no means complete. For full documentation click any links to take you to the governing bodies websites. Below we outline the two main sets of rules (laws) that apply directly to our business.

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The Sales of Goods Act 1979

(amended 1994 along with the "Sale and Supply of Goods to Consumers Regulations 2002"

The goods must match the description you give of them, taking into account the description, the price and all other relevant information. If you say a computer has an 80 GB hard drive it can't be 40 GB. You don't have to say a country cottage is in a quiet location but if you do it can't be next to a busy lorry route.

The goods must be of satisfactory quality - which means they must be of a standard that any "reasonable person" would regard as satisfactory. They should be safe, work properly, and have no defects in their appearance or finish.

The goods must be fit for the purpose specified - meaning they should be capable of doing what they're meant for. A watch should tell the time - and if the customer said they wanted to use it while swimming and you didn't say it was unsuitable, it should be able to perform this task.

Customers' rights to reject goods and claim refunds

If customers believe that goods hired or purchased from you aren't as described, fit for their purpose, or of satisfactory quality, they can reject them/

When goods are purchased the customer loses the right to reject goods if they accept them. Customers are considered to have accepted goods when they:

• tell you they've accepted them
• alter them
• keep them for a reasonable length of time - this varies according to the nature of the goods

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Distance Selling Regulations

Consumers' extra rights when buying goods or services online, by mail order or phone.

Individual consumers buying online, by mail order or by phone, enjoy a number of additional rights under distance-selling rules. These rights apply more directly to you, our online customer.

• We must provide a range of information about your business such as its name and full contact details and the total price.
• Give a clear indication of prices if you refer to them, together with details of any associated taxes and delivery costs.
• Confirm the order in writing (writing can include electronic form such as an email or webpage) and give details of how to cancel it.
• In most cases allow a cooling-off period of seven working days during which time the consumer can cancel the order for any reason.

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Complete legal documentation can be found below;

The Sales of Goods Act

Distance Selling Regulations